Description

The Wisconsin FoodShare Employment and Training (FSET) program is hiring a Case Manager, you'll play a pivotal role in providing one-on-one guidance, building individualized plans, and connecting individuals to valuable resources to promote self-sufficiency.If you're passionate about empowering others and thrive in a collaborative environment, this is your chance to make a meaningful impact in the Milwaukee community while growing your career with Maximus!

Passing an assessment is a prerequisite for this position.

Why Maximus?

• Competitive Compensation - Quarterly bonuses based on performance included
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement - Invest in your ongoing education and development
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Professional Development Opportunities - Participate in training programs, workshops, and conferences

  Essential Duties and Responsibilities:

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily
• Collaborate with team members to provide expertise and support in resolving participant issues effectively
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly
• Perform additional duties as directed by leadership to support program objectives

Minimum Requirements:

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience

Preferred Requirements:

• Previous experience in case management working with diverse population
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Having reliable transportation
• Customer service background
• Prior experience working with aging populations